PROTECT
1) How do I buy protection?
Getting protection is easy. Visit playstation.assurant.com, select the device you want to cover, then choose your preferred plan and complete your purchase.
2) What does the protection plan cover?
The protection plan covers:
• Accidental damage
• Mechanical breakdown after the manufacturer's warranty expires.
See the Terms and Conditions for a complete list of coverages, limitations and exclusions.
3) What's not covered under the plan?
The plan does not cover:
• Loss or theft
• Damage due to not taking care of device
• Cosmetic damage
• Failures covered under manufacturer's warranty
A full list of exclusions can be found in the Terms and Conditions.
4) How much is the plan?
Your plan price will depend on the device you wish to cover & the term of the plan chosen. View pricing details here.
5) What are my plan term options?
We offer 2- or 3-year plans. You can choose your preferred term during checkout.
6) Can I purchase protection anytime after purchasing my device?
No, you can only purchase protection within 60 days of purchasing your device. View coverage details and device list.
7) Can I protect my limited edition console and/or controller?
Yes, coverage is available for your limited edition devices.
8) Are accessories covered?
You are covered for the standard controllers that come with the console (PlayStation standard, digital and pro consoles) for up to 2 claims.
No other accessories are covered such as: HDMI cables, headsets, and power cables.
9) How does my plan differ from the manufacturer's warranty?
The manufacturer's warranty covers defects in materials and workmanship for a period of time after the product purchase. This protection plan includes additional coverage that not only starts from date of purchase, but also extends well beyond when the manufacturer's warranty ends. See Terms and Conditions for details.
10) How long is my manufacturer's warranty?
Your manufacturer's warranty lasts for one year from your date of purchase.
11) How can I make a claim?
You can make a claim online at claims.playstation.assurant.com or call Assurant at 1-800-315-5537. Assurant is available Monday - Friday, 7 AM - 7 PM CT.
12) Are there any claim limits on my plan?
- For in-box controllers included with a console, your claim limit is two replacements per plan term.
- For out-of-box controllers and PS VR2, your claim limit is two replacements per plan term. Once the claim limit is reached, your plan is fulfilled in its entirety.
- Once the maximum number of replacements is reached, your service contract is fulfilled. Replacement may be with a new or refurbished device of like kind and quality, or in the form of a merchandise credit or settlement.
13) Is there a service fee when I file a claim?
There is no service fee when you file a claim for your device.
14) What are the customer service hours?
Customer service is available from 7 AM - 7 PM CT, Monday - Friday at 1-800-315-5537.
15) How can I cancel my plan?
Your plan can be canceled at by calling 1-800-315-5537 or visiting claims.playstation.assurant.com. Refer to your terms and conditions for cancellation and applicable refunds details.
16) Is my plan transferable?
No, your plan is not transferable.