OTHER COMMON FAQS
1) Questions about Warranties?
- See https://www.playstation.com/en-us/support/warranties/ps/ for details.
2) Can I purchase if I live outside the United States?
- Sorry at this time only customers with a billing and shipping address located in the United States may purchase from direct.playstation.com.
3) Why do I need to verify my age to buy?
- To purchase with direct.playstation.com, you must be of legal age for your state.
4) I am receiving the error “You cannot purchase these items at this time.” What should I do?
- Clear your browser cache/cookies, reload the webpage and try again.
5) When I click on the Sign In / Register button on direct.playstation.com nothing happens. What should I do?
- Clear your browser cache/cookies, reload the webpage and try again.
- Verify you are using a supported browser (see below).
- Try signing in using a different device.
6) What web/mobile browsers are suported on direct.playstation.com?
- Google Chrome (versions 71 and up)
- Mozilla Firefox (versions 64 and up)
- Safari (versions 11 and up)
- Microsoft Edge (versions 43 and up)
- Native Mobile browsers