PS Direct FAQ & Support

OTHER COMMON FAQS

 

Questions about Warranties?

Can I purchase if I live outside the United States?

  • Sorry at this time only customers with a billing and shipping address located in the United States may purchase from the PS Direct store.
     

Why do I need to verify my age to buy?

  • To purchase with PlayStation Direct, you must be of legal age for your state.

 

What web/mobile browsers are suported on PlayStation Direct?

  • Google Chrome (versions 71 and up)
  • Mozilla Firefox (versions 64 and up)
  • Safari (versions 11 and up)
  • Microsoft Edge (versions 43 and up)
  • Native Mobile browsers
Need more help?
Chat with us

Holiday Hours: Dec 24 and Dec 31, 8 AM to 1 PM PST. Closed: Dec 25 and Jan 1

Opening Hours :

8 AM to 5 PM PST, Monday to Friday
Chat with a Sales Specialist
Chat with a Sales Specialist
Call us on 1-800-308-7669

Holiday Hours: Dec 24 and Dec 31, 8 AM to 1 PM PST. Closed: Dec 25 and Jan 1

Opening Hours :

8 AM to 5 PM PST, Monday to Friday

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.