FAQ & Support

OTHER COMMON FAQS

 

1) How do I purchase a PS5 Console?

  • To purchase a PS5 console you must have a PSN account and be signed in on direct.playstation.com.

 

2) What if I receive a “Sold Out” message when trying to purchase a PS5 console?

  • All available PS5 consoles have been sold. 
  • Don't worry, there will be more opportunities to get your hands on a PS5 console in the future.

 

3) I received an invite to purchase a PS5. How was I selected to receive an invitation?

  • Our selection is based on previous interests and PlayStation activities.

 

4) Questions about Warranties?

5) Can I purchase if I live outside the United States?

  • Sorry at this time only customers with a billing and shipping address located in the United States may purchase from direct.playstation.com.
     

6) Why do I need to verify my age to buy?

  • To purchase with direct.playstation.com, you must be of legal age for your state.
  • If you accidentally clicked "cancel" during the age verification step, you will need to clear your browser's cookies or open up an incognito/private window to restart your shopping experience.  

7) I am receiving the error “You cannot purchase these items at this time.” What should I do?

  • Clear your browser cache/cookies, reload the webpage and try again.

8) When I click on the Sign In / Register button on direct.playstation.com nothing happens. What should I do?

  • Clear your browser cache/cookies, reload the webpage and try again.
  • Verify you are using a supported browser (see below).
  • Try signing in using a different device.

9) What web/mobile browsers are suported on direct.playstation.com?

  • Google Chrome (versions 71 and up)
  • Mozilla Firefox (versions 64 and up)
  • Safari (versions 11 and up)
  • Microsoft Edge (versions 43 and up)
  • Native Mobile browsers

10) How do I clear my browser's cookies?

  • Chrome:
  • Open the Settings menu by selecting the Three-Dot icon, or by entering "chrome://settings/"
  • Select "Privacy" (on the left), then open "Clear Browsing Data"
  • Make sure "Cookies" are selected, then press the "Clear Data" button below

    Firefox:
  • Select the three-line "hamburger" icon and then choose "Settings", "Options" or "Preferences" (depending on your device)
  • Select "Privacy" on the left (computer browsers), or scroll down to "Privacy" and select "Data Management"
  • Then in the "Cookies and Site Data" section, click "Clear Data..."
  • Make sure "Cookies" are selected, then press the "Clear" button below

    Safari:      (web browser on a Mac computer or laptop):
  • Click "Safari" next to the Apple icon on the menu bar
  • Select "Clear History" on the drop-down menu
  • Select a range option and click the "Clear History" button
  • Safari:  (iOS on iPhones - or - TabletOS on iPads)
  • Open Settings and tap Safari
  • Then tap "Clear History and Website Data"

    Edge:      (Win 10 browser)
  • Click on the three-dot Settings icon in the top right corner
  • Click the "Settings" option on the drop-down menu
  • Click "Privacy & Security" on the roll-out menu
  • Click the "Choose What to Clear" button
  • Make sure "Cookies and Saved Website Data" is ticked and then click the "Clear" button.