OTHER COMMON FAQS
1) Questions about Warranties?
- See https://www.playstation.com/en-us/support/warranties/ps/ for details.
2) Can I purchase if I live outside the United States?
- Sorry at this time only customers with a billing and shipping address located in the United States may purchase from direct.playstation.com.
3) Why do I need to verify my age to buy?
- To purchase with direct.playstation.com, you must be of legal age for your state.
- If you accidentally clicked "cancel" during your checkout, you will need to clear your browser's cookies or open up an incognito/private window to restart your shopping experience.
4) I am receiving the error “You cannot purchase these items at this time.” What should I do?
- Clear your browser cache/cookies, reload the webpage and try again.
5) When I click on the Sign In / Register button on direct.playstation.com nothing happens. What should I do?
- Clear your browser cache/cookies, reload the webpage and try again.
- Verify you are using a supported browser (see below).
- Try signing in using a different device.
6) What web/mobile browsers are suported on direct.playstation.com?
- Google Chrome (versions 71 and up)
- Mozilla Firefox (versions 64 and up)
- Safari (versions 11 and up)
- Microsoft Edge (versions 43 and up)
- Native Mobile browsers
7) How do I clear my browser's cookies?
- Chrome:
- Open the Settings menu by selecting the Three-Dot icon, or by entering "chrome://settings/"
- Select "Privacy" (on the left), then open "Clear Browsing Data"
- Make sure "Cookies" are selected, then press the "Clear Data" button below
Firefox:
- Select the three-line "hamburger" icon and then choose "Settings", "Options" or "Preferences" (depending on your device)
- Select "Privacy" on the left (computer browsers), or scroll down to "Privacy" and select "Data Management"
- Then in the "Cookies and Site Data" section, click "Clear Data..."
- Make sure "Cookies" are selected, then press the "Clear" button below
Safari: (web browser on a Mac computer or laptop):
- Click "Safari" next to the Apple icon on the menu bar
- Select "Clear History" on the drop-down menu
- Select a range option and click the "Clear History" button
- Safari: (iOS on iPhones - or - TabletOS on iPads)
- Open Settings and tap Safari
- Then tap "Clear History and Website Data"
Edge: (Win 10 browser)
- Click on the three-dot Settings icon in the top right corner
- Click the "Settings" option on the drop-down menu
- Click "Privacy & Security" on the roll-out menu
- Click the "Choose What to Clear" button
- Make sure "Cookies and Saved Website Data" is ticked and then click the "Clear" button.