FAQ & Support

OTHER COMMON FAQS

 

1) Questions about Warranties?

2) Can I purchase if I live outside the United States?

  • Sorry at this time only customers with a billing and shipping address located in the United States may purchase from direct.playstation.com.
     

3) Why do I need to verify my age to buy?

  • To purchase with direct.playstation.com, you must be of legal age for your state.

4) I am receiving the error “You cannot purchase these items at this time.” What should I do?

  • Clear your browser cache/cookies, reload the webpage and try again.

5) When I click on the Sign In / Register button on direct.playstation.com nothing happens. What should I do?

  • Clear your browser cache/cookies, reload the webpage and try again.
  • Verify you are using a supported browser (see below).
  • Try signing in using a different device.

6) What web/mobile browsers are suported on direct.playstation.com?

  • Google Chrome (versions 71 and up)
  • Mozilla Firefox (versions 64 and up)
  • Safari (versions 11 and up)
  • Microsoft Edge (versions 43 and up)
  • Native Mobile browsers