PRODUCTS FAQ
For Support surrounding your product and order experience, please click here.
1) I have questions about factory recertified products on direct.playstation.com. Where can I get more information?
Please click here for more information.
2) I have questions about PlayStation product setup and installation. Where can I get help?
Please click here for Hardware support options.
PlayStation 5 family management features can help to manage the experience your children can have on PS5. View this video to learn more.
3) What should I do if I haven’t received my digital code?
Check your email junk and spam folders. The email may not have made it to your inbox.
Look up your order status and select the order in question to view the code.
Need more help?
Chat with us. PS Sales Specialists can help with your shipping and order enquiries via https://www.playstation.com/en-us/support/direct-playstation-support/
To arrange a repair or replacement for a faulty product under your retailer warranty applicable in your country of purchase, please contact PlayStation Support via https://www.playstation.com/en-us/support/contact-us/direct/.
You can also visit https://support.playstation.com for troubleshooting support or, depending on the product, arrange a repair or replacement under your manufacturer's warranty (where applicable) provided by Sony Interactive Entertainment Europe Limited.
For questions about your account or purchase on PlayStation Network, please visit https://support.playstation.com.