FAQ & Support

Due to current circumstances, customers may experience order delivery delays or disruptions of up to 1-3 business days. The shipment tracking link can take up to 48 hours to update on our carrier's website, even after you have received the shipment confirmation email.  We apologize for any inconvenience and thank you for your support and understanding during this time. Check your tracking link for updates on the status of your delivery. For general questions about product orders or shipping, please visit our FAQs.

 

PRODUCTS & SUBSCRIPTIONS FAQ
 

1) What should I do if I never received my digital code?

  • Check your email junk and spam folders. The email may not have made it to your inbox.
  • Look up your order status and select the order in question to view the code.
     

2) I have questions about factory recertified products on direct.playstation.com. Where can I get more information?

3) I have questions about PlayStation product setup and installation. Where can I get help?

4) QUESTIONS ON PLAYSTATION®PLUS AND PLAYSTATION™NOW MEMBERSHIPS? SEE BELOW

Membership Charges

  • To enroll in PlayStation® Plus or PlayStation™Now, you need a valid payment method, and a free account with PlayStation™ Network (PSN).  
  • Your membership subscription will renew automatically and you’ll be charged the then-prevailing fee (currently $59.99) + applicable tax every 12 months until you cancel. 
  • Your membership subscription will renew automatically and you’ll be charged the then-prevailing fee (currently $24.99) + applicable tax every 3 months until you cancel; OR
  • Your membership subscription will renew automatically and you’ll be charged the then-prevailing fee (currently $9.99) + applicable tax every month until you cancel.
  • Charges will be deducted from your PSN wallet, and if your wallet has insufficient funds, your PSN account’s default payment method will be charged.
  • When you enroll in this service, the automatic wallet funding setting in your PSN account will be turned ON to fund all purchases using the default payment method associated with your account, if any. This means that if your wallet does not have enough funds to cover any subscription charge, the system will charge the default payment method associated with your account, if any. For details, refer to the PSN Terms of Service and User Agreement.

Membership Redemption Instructions
Shortly after we process your payment, you will receive a PS Plus or PS Now voucher code via email at the email address you specified at check-out.
To redeem your voucher code:

  1. Create a PSN account (or use your existing PSN account), and login to your account.
  2. On a PS4™ system, select the PlayStation™ Store icon on the system home screen.  Alternatively, use an Internet browser to visit PlayStation™ Store at store.playstation.com and select “Redeem Codes” at the bottom of the menu.
  3. Enter your PS Plus voucher code.
  4. Select “Continue” on the dialog box.
  5. Select “Continue” to complete code redemption.

 

Redemption Consideration

  • PS Plus and PS Now code redemption is only available to legal U.S. and Canadian residents with an account for PSN who are 7 years or older, and legal residents of Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, and Uruguay who are 13 years or older. For additional details, please see the PlayStation Plus and PlayStation Now product pages.

How To Cancel Your Membership

From a PS4™ System:

Sign in to PSN, then go to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions]. After selecting the subscription you want to cancel, select [Turn Off Auto-Renew].
 

From a Computer:

Visit https://account.sonyentertainmentnetwork.com, sign in to PSN, and then go to the Media section. After selecting the subscription you want to cancel, cancel the automatic subscription renewal.
 

Call Consumer Support at 1-800-345-7669.