FAQ & Support

PRODUCTS FAQ 

1) I have questions about factory recertified products on direct.playstation.com. Where can I get more information?

2) I have questions about PlayStation product setup and installation. Where can I get help?

  • Please visit our support site at https://support.playstation.com/
  • PlayStation 5 family management features can help to manage the experience your children can have on PS5. View this video to learn more.