FAQ & Support

Back Market Trade In & Trade Up FAQs


1) Who’s eligible to participate in this Trade-In & Trade-Up Program?

Customers who have received an email invite from PlayStation to participate in this program. 


2) How do I initiate a Trade-In Trade-Up program ?

Start from the email invitation for the Trade-In Trade-Up program sent by PlayStation. From there, click onto the link to the program website. 

When logging into PlayStation and Back Market, use the same email address as the one at which you received PlayStation's promotional email.


3) Is there a deadline for me to do the Trade-In Trade-Up to be eligible for this $50 voucher?

Participants must initiate their trade-in on www.backmarket.com no later than October 5, 2023 and your PS4 must be shipped by October 19, 2023 to be eligible for $50 voucher.


4) When will I receive my Trade-Up voucher?

Once your device is sent to the refurbisher and you’re paid for your trade-in, you’ll receive an email with your unique code. 


5) I have shipped my PS4 and have received my cash from Back Market, but I have not received my Trade-Up voucher. 

First, make sure your Back Market account was set up with the same email address where you received the PlayStation promotional email. You must have initiated your trade-in on www.backmarket.com no later than October 5, 2023 and shipped your PS4 trade-in by October 19, 2023.

See below for specific Terms & Conditions* for the program.

If you meet these conditions, please check your spam or junk mail box. If you still did not receive your voucher, please contact Back Market via their help center.


6) What can I purchase with this $50 voucher?

It is a voucher for purchase of a PS5 Console or bundle (excluding digital edition consoles or digital edition bundles), redeemable only at https://direct.playstation.com/en-us. The voucher cannot be used on pre-orders.


7) I have misplaced or lost my Trade-Up voucher code. Can you send me another one?

Please contact Back Market via their help center. Back Market agents can organise for the original voucher code to be re-sent. 


8) How do I redeem the Trade-Up voucher code? 

You can redeem your Trade-Up voucher codes on https://direct.playstation.com/en-us by adding a valid item to your cart, selecting PROMO CODE, entering the code, selecting APPLY and following the on-screen instructions to complete your purchase. 


9) I returned the PS5 I purchased with the Trade-Up voucher. Will I get a refund of the voucher?

Voucher codes are non-refundable as per our returns and refund policy


10) Can I pass my Trade-Up voucher to someone else for their purchase of a PS5?

No, the voucher is only intended for the original recipient. 


11) When will my Trade-Up voucher expire?

All Trade-In Trade-Up vouchers will expire on November 16, 2023 at 23:59 EST.


Don’t see your question here?

Check out Back Market's Help Center. Please be aware that any information submitted on Back Market's website is subject to Back Market's privacy policy and terms and is not governed by Sony Interactive Entertainment’s privacy policy and terms.


*Voucher offer valid only for PS5 consoles and bundles purchased at https://direct.playstation.com/en-us/, but excluding PS5 digital edition consoles and bundles, and cannot be used on pre-orders or combined with other offers.  Each voucher may only be redeemed by the recipient one time, and offer only applies to U.S. residents.  PS4™ Trade-in must be initiated on www.backmarket.com no later than October 5, 2023 and your PS4™ must be shipped by October 19, 2023 to be eligible for $50 voucher.  $50 voucher will be sent by Back Market after trade-in is complete.  Vouchers will expire on November 16, 2023 at 23:59 EST. Offer subject to change or cancellation at any time, and no substitutions or replacement vouchers will be granted.  Offer is also subject to Back Market Trade-In Terms and Conditions available here: https://www.backmarket.com/terms/buyback.