FAQ & Support

CANCELLATIONS, RETURNS & REFUNDS FAQ

 

1) Is my order eligible for a return?

  • Items may be eligible for return within 30 days of shipping, however PS Plus and PS Now vouchers are not refundable.
  • If you return an order that was placed with a promotional code, discount, or offer, you'll be refunded for the amount you paid after the discount was applied.
  • Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories.
     

2) When will I receive a credit for my return?

  • Once we receive your return, we will process it within 10 business days. Depending on your bank's processing time, it may take up to 7 business days after we process the return to reflect on your account.
     

3) How do I cancel an order?

If your order has not been processed, you may be able to cancel it from the order lookup page. 

From the footer, click on Order Status:

  • Enter your order number, email address you used and the phone number you used for your billing details.
  • Click Submit.

From the Order Details page:

  • Click on the cancel order button 
  • Click  Yes

4) How do I return an order?

From the footer, click on "Order Status":

  • Enter your order number, email address you used and the phone number you used for your billing details.
  • Click Submit

From the Order Details page:

  • Click on the Return button

5) Can I return my pre-order after delivery?

  • You may return your pre-order item within 30 days from the date it ships, as long as the item is unopened.

6) How Do I replace an Order?

From the footer, click on Order Status:

  • Enter your order number, email address and phone number you used for your billing details.
  • Find the order in question and click Return.
  • Select the items and click on Replacement.

From the Order details page:

  • Find the order in question and click Return.
  • Select the items and click on Replacement.

7) When will I receive my replacement order?

  • Once we receive your return, we will process the replacement within 10 business days. 
  • You will receive an confirmation email once the order has been shipped.
  • Once shipped your item will be delivered within 1-3 business days.

For additional information, please visit support.