PS Direct FAQ & Support

CANCELLATIONS, RETURNS & REFUNDS FAQ

 

1) Is my order eligible for a return?

  • Items may be eligible for return with-in 30 days of shipping, however PS+ vouchers are not refundable.
  • If you return an order that was placed with a promotional code, discount, or offer, you'll be refunded for the amount you paid after the discount was applied.
  • Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. Damaged or destroyed items will result in a refund denied.
     

2) When will I receive a credit for my return?

  • Once we receive your return, we will process it within 2 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
     

3) How do I cancel an order?

If your order has not been processed, you may be able to cancel it from the order lookup page. 

From the footer, click on Order Status:

  • Enter your order Number and email address you used.
  • Click Submit.

From the Order Details page:

  • Click on the  cancel order button 
  • Click  Yes

4) How do I return an order?

From the footer, click on "Order Status":

  • Enter your order number and email address you used.
  • Click Submit

From the Order Details page:

  • Click on the Return button

5) Can I return my pre-order after delivery?

  • You may return your pre-order item within thirty days from the date it ships, as long as the item is unopened.