PS Direct FAQ & Support

CANCELLATIONS, RETURNS & REFUNDS FAQ

 

Is my order eligible for a return?

  • Items may be eligible for return with-in 30 days of shipping, however PS+ vouchers are not refundable.
  • If you return an order that was placed with a promotional code, discount, or offer, you'll be refunded for the amount you paid after the discount was applied.
  • Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. Damaged or destroyed items will result in a refund denied.
     

When will I receive a credit for my return?

  • Once we receive your return, we will process it within 2 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
     

How do I cancel an order?

If your order has not been processed, you may be able to cancel it from the order lookup page. 

  • From the footer, click on Order Status
  • Enter your order Number and email address you used.
  • Click Submit.
  • From the Order Details page
  • Click on the  cancel order button 
  • Click  Yes
Need more help?
Chat with us

Holiday Hours: Dec 24 and Dec 31, 8 AM to 1 PM PST. Closed: Dec 25 and Jan 1

Opening Hours :

8 AM to 5 PM PST, Monday to Friday
Chat with a Sales Specialist
Chat with a Sales Specialist
Call us on 1-800-308-7669

Holiday Hours: Dec 24 and Dec 31, 8 AM to 1 PM PST. Closed: Dec 25 and Jan 1

Opening Hours :

8 AM to 5 PM PST, Monday to Friday

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.