PS Direct FAQ & Support

ORDER PROBLEMS FAQ

 

What if my package is missing or not delivered?

  • If your package was not delivered, first check your FedEx tracking number for the most up to date delivery information, if the delivery date is missed or shows delivered, please Chat With Us (link below).  Have your order number and email address ready.

 

Need more help?
Chat with us

Chat to a support agent who can help with your query.

Opening Hours :

7:00 AM to 5:00 PM PST, Monday to Friday
Chat with a Sales Specialist
Chat with a Sales Specialist
Call us on 1-800-308-7669

We’re here to help you.

Opening Hours :

7:00 AM to 5:00 PM PST, Monday to Friday

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.