Frequently Asked Questions

NETFLIX PROMOTION

 

1) What counts as a “qualifying purchase”?

A "Qualifying Purchase" includes the purchase of either a PlayStation®5 console, a PlayStation®5 console bundle, a PlayStation®VR2 headset and/or a PlayStation®VR2 headset bundle on direct.playstation.com between 23 August 2024 and 5 September 2024. The customer must be signed into direct.playstation.com using their account for PSN credentials and be a PS Plus member when they sign into direct.playstation.com. The offer is not available on pre-order items or refurbished PlayStation®5 consoles.

 

2) Why do I need to sign into my account for PlayStation Network to redeem my 12-month Netflix Premium subscription reward?

Only the account that was used to make the qualifying purchase can redeem the reward.

 

3) What do I need to do if I’ve just become a new PlayStation Plus  member to redeem this offer?

Thanks for becoming a PS Plus member! To redeem the offer, you need to have both an account for PSN and a PS Plus membership when you sign into direct.playstation.com to make a Qualifying Purchase. Please sign into direct.playstation.com again using your PSN credentials.

 

4) What if I can’t remember my PlayStation Network password?

Click here to recover your account or reset your password.

 

5) Do I need an existing Netflix account to redeem the 12-month Netflix Premium subscription reward?

No, you can choose to create a new Netflix account or use an existing Netflix account to redeem your 12-month subscription to Netflix Premium.

 

6) Can I redeem my 12-month Netflix premium reward more than once?

No. This offer is limited to one per PS Plus member.

 

7) What if I did not receive my redemption link email?

Please visit here to claim your offer. Please note the redemption link will only work once your order has shipped. Redemption link expires at 23:59 PDT on 30 November 2024. 

 

Offer valid until 23:59 PDT on September 5. To get a 12-month Netflix Premium subscription ($22.99/month) (total value $275.88), you must purchase a PS5 console, PS5 console bundle, PS VR2 or PS VR2 bundle at https://direct.playstation.com/en-us/. You must be 18+, a resident of the United States, have an account for PlayStation Network™ (PSN) and have a PS Plus membership when you sign into direct.playstation.com to redeem the offer. Instructions on how to redeem your 12-month Netflix Premium subscription will be emailed within 7 days of the date your order has shipped to the email address linked to your account for PSN. Offer cannot be used on pre-orders. Limit one offer per PS Plus member on one qualifying purchase. Link to redeem 12-month Netflix Premium (UHD) subscription expires on 23:59 PST on 30 November 2024. For existing Netflix members, the value of the promotion will be credited to your existing plan and is only available to account owners and accounts billed by Netflix. Compatible products and broadband Internet connection are required to watch Netflix. Offer is not redeemable or refundable for cash, subject to applicable law, and cannot be exchanged for Netflix Gift Subscriptions. Redemption is limited to Netflix accounts created in the United States. You may apply the value of the offer to a different Netflix subscription tier plan. Exchanges in this manner may alter the duration of the offer. Netflix Service price plans subject to change. See www.netflix.com/termsofuse