PSD Global FAQ and Support

OTHER COMMON FAQS

1) How do I purchase a PS5 Console?

To purchase a PS5 console, you must have a PSN account and be signed in on direct.playstation.com.

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Due to high demand, PS5 consoles are limited to one per household.

 

2) What if I receive a “Sold Out” message when trying to purchase a PS5 console?

All available PS5 consoles have been sold.

 

3) Are there age restrictions on making a purchase?

To purchase from direct.playstation.com, you must be aged 18 or over.

 

4) I performed a chargeback on my purchase. How do I repay the money to PlayStation?

If you have processed a chargeback on your purchase and now wish to reverse that chargeback, the cardholder will need to contact their financial institution to reverse the chargeback and repay the money to Playstation. The time it takes to process this can vary depending on the financial institution but you should allow 10-15 days.

 

5) Which payment methods are available to me?

UK: Visa, Mastercard, Maestro and PayPal

Germany, Belgium, Netherlands and Luxembourg: Visa, Mastercard and PayPal

France: Visa, Mastercard, Carte Bancaire and PayPal

 

6) How do I redeem a voucher code I’ve purchased from PlayStation Direct?

Voucher codes purchased from direct.playstation.com can only be redeemed on the PlayStation Store. Please visit the following page for instructions: https://www.playstation.com/en-gb/support/store/redeem-ps-store-voucher-code/. Create a PSN account (or use your existing PSN account), and sign in to your account.

 

On a PS4™ system, select the PlayStation™ Store icon on the system home screen.  Alternatively, use an Internet browser to visit PlayStation™ Store at store.playstation.com and select “Redeem Codes” at the bottom of the menu.

Enter your PS Plus voucher code.

Select “Continue” on the dialogue box.

Select “Continue” to complete the code redemption.

 

On a PS5™ System, sign in to PSN, then go to [Settings] > [Users and Accounts] > [Account] > [Payment and Subscriptions], [Redeem Codes]. Enter your code and select [Redeem]

 

Voucher codes redeemable on PlayStation Direct are governed by the PlayStation Direct Voucher Code Terms and Conditions at https://direct.playstation.com/en-gb/voucher-code-terms-conditions

 

7) How do I redeem a voucher code on PlayStation Direct?

You can redeem PlayStation Direct voucher codes on direct.playstation.com by adding an item to your cart, selecting PROMO CODE, entering the code, selecting APPLY and following the on-screen instructions to complete your purchase.

 

Voucher codes redeemable on PlayStation Direct are governed by the PlayStation Direct Voucher Code Terms and Conditions at https://direct.playstation.com/en-gb/voucher-code-terms-conditions.

 

Please note, you cannot redeem PlayStation Store voucher codes (e.g. voucher codes for PlayStation Plus or PSN wallet funds) on PlayStation Direct. For details on how to redeem PlayStation Store voucher codes, please visit https://www.playstation.com/support/store/redeem-ps-store-voucher-code/.