Frequently Asked Questions



1) How do I purchase a PS5 Console?

To purchase a PS5 console, you must have a PSN account and be signed in on

Sign In/Register now


2) What if I receive a “Currently Unavailable” message when trying to purchase a PS5 console?

All available PS5 consoles have been sold.


3) Are there age restrictions on making a purchase?

To purchase from, you must be aged 18 or over.


4) I performed a chargeback on my purchase. How do I repay the money to PlayStation?

If you have processed a chargeback on your purchase and now wish to reverse that chargeback, the cardholder will need to contact their financial institution to reverse the chargeback and repay the money to Playstation. The time it takes to process this can vary depending on the financial institution but you should allow 10-15 days.


5) Which payment methods are available to me?

Visa, Mastercard, Maestro and PayPal


6) How do I redeem a voucher code on PlayStation Direct?

You can redeem PlayStation Direct voucher codes on by adding an item to your cart, selecting PROMO CODE, entering the code, selecting APPLY and following the on-screen instructions to complete your purchase.


Voucher codes redeemable on PlayStation Direct are governed by the PlayStation Direct Voucher Code Terms and Conditions at


Please note, you cannot redeem PlayStation Store voucher codes (e.g. voucher codes for PlayStation Plus or PSN wallet funds) on PlayStation Direct. For details on how to redeem PlayStation Store voucher codes, please visit


Need more help?

Chat with us. PS Sales Specialists can help with your shipping and order enquiries via


To arrange a repair or replacement for a faulty product under your retailer warranty applicable in your country of purchase, please contact PlayStation Support via


You can also visit for troubleshooting support or, depending on the product, arrange a repair or replacement under your manufacturer's warranty (where applicable) provided by Sony Interactive Entertainment Europe Limited.


For questions about your account or purchase on PlayStation Network, please visit