DELIVERY & TRACKING FAQ
1) Where does direct.playstation.com ship to?
PS Direct ships to the United Kingdom mainland areas only. PS Direct cannot deliver to overseas territories and P.O. boxes (including military P.O. boxes). Please review our Delivery Restrictions and Additional Geographic Descriptions below for further information.
2) How can I track my order?
As soon as your order has been dispatched, we will send you a shipment confirmation email with a tracking link and number. You can go to your order details and select track my order. From there you will receive up to date information about your order. You can also sign up for text notifications on the status and delivery.
Tracking information can take up to 48 hours to show up, even after you have received the shipment confirmation email. Shipments receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit.
3) What is the PlayStation Plus shipping benefit?
PlayStation Plus members are eligible for Standard Shipping on direct.playstation.com at no additional cost. This is a benefit of PlayStation Plus membership. You must be signed-in with your account for PSN and have a valid PlayStation Plus membership at the time of your purchase to be eligible for this benefit.
Other conditions may apply, scroll down for further information on Express and Standard Shipping and restrictions on order processing and delivery.
4) How can I change my delivery address?
Once the order has been placed, the delivery address cannot be changed. However, you can cancel your order within 30 minutes of placing it to prevent it from being sent to you and then place a new order. You can cancel from either the order details page or the order lookup page.
5) What is the express shipping option?
Generally, eligible orders are delivered within 1-2 business days.Please check Additional Geographical Restrictions below (1) (2) (3)
6) What is the standard shipping option?
Generally, eligible orders are delivered within 2-3 business days. Please check Additional Geographical Restrictions below (1) (2) (3)
(1) Processing and Handling Restrictions
Orders are processed for delivery Monday to Friday (excluding national holidays), until 4pm GMT. Orders placed after 4pm GMT will be processed on the next business day.
Orders will not ship on Saturdays, Sundays or national holidays.
Orders cannot ship to PO Boxes, BFPO Boxes, or any postcode or geographical region outside of those stated below.
(2) Delivery Restrictions
Signature upon delivery required for all hardware and hardware bundles. Age verification may be required in certain countries for items aged 18+.
If there is no one available to accept your delivery, the courier will leave a calling card with details on how to contact them to rearrange another delivery. The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.
An attempted delivery to your nominated address on or before the delivery date meets our estimated delivery timeline.
Generally, most orders are delivered by 8 pm GMT from Monday to Friday. Additional restrictions may apply to addresses in select areas and certain postal addresses (3).
(3) Additional Geographical Restrictions
We cannot accept orders or deliver to the following locations :
Isle of Man, Channel Islands, Guernsey, Jersey, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Montserrat, Pitcairn, Henderson, Ducie and Oeno Islands, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich Islands, Sovereign Base Areas of Akrotiri and Dhekelia, and the Turks and Caicos Islands
The following postcodes may experience longer delivery times (2-5 days)
AB31-38, AB41-56, CA18-27, FK17-21, GY9, HS1-9, IM (ALL), IV (ALL), KA27-28, KW0-17, LA15-23,PA20-88, PH15-99, TR21-25, ZE (ALL)