PRODUCTS & SUBSCRIPTIONS FAQ
1) What should I do if I haven’t received my digital code?
- Check your email junk and spam folders. The email may not have made it to your inbox.
- Look up your order status and select the order in question to view the code.
2) I have questions about PlayStation product setup and installation. Where can I get help?
Please visit our support site at https://www.playstation.com/en-gb/support/.
PlayStation 5 family management features can help to manage the experience your children can have on PS5. View this video to learn more.
3) Questions about PLAYSTATION®PLUS and PLAYSTATION™NOW memberships?
See below
Membership Charges for PlayStation® Plus
To redeem your PlayStation Plus code, you need a PlayStation™ Network (PSN) account.
Your subscription will automatically continue and you’ll be charged recurring fees at the then-prevailing PlayStation Store price (currently £49.99) every 12 months until you cancel; OR
Your subscription will automatically continue and you’ll be charged recurring fees at the then-prevailing PlayStation Store price (currently £19.99) every 3 months until you cancel; OR
Your subscription will automatically continue and you’ll be charged recurring fees at the then-prevailing PlayStation Store price (currently £6.99) every month until you cancel.
Charges will be deducted from your PSN wallet, and if your wallet has insufficient funds, your PSN account’s default payment method will be charged.
Membership Charges for PlayStation™Now
To redeem your PlayStation Now code, you need a PlayStation™ Network (PSN) account.
Your subscription will automatically continue and you’ll be charged recurring fees at the then-prevailing PlayStation Store price (currently £49.99) every 12 months until you cancel; OR
Your subscription will automatically continue and you’ll be charged recurring fees at the then-prevailing PlayStation Store price (currently £22.99) every 3 months until you cancel; OR
Your subscription will automatically continue and you’ll be charged recurring fees at the then-prevailing PlayStation Store price (currently £8.99) every month until you cancel.
Charges will be deducted from your PSN wallet, and if your wallet has insufficient funds, your PSN account’s default payment method will be charged.
Membership Redemption Instructions
Shortly after we process your payment, you will receive a PS Plus or PS Now voucher code via email to the email address registered to your account for PSN.
To redeem your voucher code:
You can only redeem PS Plus and PS Now vouchers on the PlayStation Store. Please visit the following page for instructions: https://www.playstation.com/en-gb/support/store/redeem-ps-store-voucher-code/.
Create a PSN account (or use your existing PSN account), and sign in to your account.
On a PS4™ system, select the PlayStation™ Store icon on the system home screen. Alternatively, use an Internet browser to visit PlayStation™ Store at store.playstation.com and select “Redeem Codes” at the bottom of the menu.
Enter your PS Plus voucher code.
Select “Continue” on the dialogue box.
Select “Continue” to complete the code redemption.
On a PS5™ System, sign in to PSN, then go to [Settings] > [Users and Accounts] > [Account] > [Payment and Subscriptions], [Redeem Codes]. Enter your code and select [Redeem].
Age Requirements for PlayStation® Plus
Account for PlayStation Network required. Subscribers must be at least seven years old, and users under 18 years old require parental consent, except that subscribers in Germany must be at least 18 years old. Full terms apply:https://www.playstation.com/en-gb/legal/psnterms/.
Age Requirements for PlayStation™Now
Subscribers must be aged 18+ and have an account for PlayStation Network.
How To Cancel Your Membership
From a PS5™ System:
Sign in to PSN, then go to [Settings] > [Users and Accounts] > [Account] > [Payment and Subscriptions]. After selecting the subscription you want to cancel, select [Turn Off Auto-Renew].
For instructions about how to cancel via other devices, please visit the PlayStation Support page at https://www.playstation.com/en-gb/support/subscriptions/cancel-playstation-plus/
You can cancel your subscription at any time so that your subscription will expire at the end of your trial period or at the end of the period for which you have already paid, as applicable. This will stop future payments of subscription fees being taken, but you won’t receive a refund for payments already made. This is in addition to any purchase cancellation rights you may have under your applicable local laws. Please see our PlayStation Store Cancellation Policy at https://www.playstation.com/en-gb/legal/playstation-store-cancellation-policy/
For information about:
- PlayStation subscription products, please visit https://www.playstation.com/en-gb/support/subscriptions/.
- For terms applicable to PlayStation Plus and PlayStation Now, please see https://www.playstation.com/en-gb/legal/ps-plus-usage-terms/ and https://www.playstation.com/en-gb/legal/ps-now-usage-terms/.
Need more help?
Chat with us. PS Sales Specialists can help with your shipping and order enquiries via https://www.playstation.com/en-gb/support/direct-playstation-support/
To arrange a repair or replacement for a faulty product under your retailer warranty applicable in your country of purchase, please contact PlayStation Support via https://www.playstation.com/en-gb/support/contact-us/direct/.
You can also visit https://support.playstation.com for troubleshooting support or, depending on the product, arrange a repair or replacement under your manufacturer's warranty (where applicable) provided by Sony Interactive Entertainment Europe Limited.
For questions about your account or purchase on PlayStation Network, please visit https://support.playstation.com.