Frequently Asked Questions



1) How do I redeem a discount code?

On your device, go to and add items to your cart.


Enter the discount code.

Select APPLY

Follow the on-screen instructions to complete your purchase.

2) Which payment methods are accepted on

Visa, Mastercard, Maestro and PayPal


3) How can I find my VAT invoice?

Once the payment for an order has been taken, and up to the 15th of the month following payment, you can request an invoice from the Order Details page found under the My Orders section of the website.

You will be asked to enter your residential address before submitting the request.

The invoice will then be emailed to the email address linked to your PSN account.

Please note that after the 15th of the month following payment you will no longer be able to request an invoice.



Need more help?

Chat with us. PS Sales Specialists can help with your shipping and order enquiries via


To arrange a repair or replacement for a faulty product under your retailer warranty applicable in your country of purchase, please contact PlayStation Support via


You can also visit for troubleshooting support or, depending on the product, arrange a repair or replacement under your manufacturer's warranty (where applicable) provided by Sony Interactive Entertainment Europe Limited.


For questions about your account or purchase on PlayStation Network, please visit